We aim to ship all verses and poems the same day if ordered before 12pm. If after 12pm they will be dispatched the next day. These are sent signed for to ensure they reach you.
For candle orders please allow us a day or so to dispatch these for you as they are individually made to cater to your requests.
Royal Mail ask us to allow them 10 days before we can file a report for missing/lost items. If after this time your item has not arrived with you please contact us and we will be happy to try and resolve your issue.